Free Shipping On Orders Over £50.

Shipping policy

Delivery

What locations do you ship to? We currently ship to Europe and the United States. More locations will be added when fulfillment and shipping times resume normal service following the coronovirus pandemic. However, please contact us if you could like to purchase an item and are not in these locations as we may be able to help.

When will I get my order? All items are made to order. When you place an order, we then place an order with our supplier for your chosen product, which we then hand print with your design. As such, it takes 5-10 business days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows: 

  • UK - 2 to 5 working days
  • EU – 5-7 working days
  • US – 10-14 working days*
  • Australia - 10-14 working days*

*Please note due to COVID-19, there may be delays to the above estimates. 

Where will my order ship from?  Orders are made in, and shipped from the UK. 

Will I be charged customs for my order?  An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your items. We are not responsible for delays due to customs.

My order should be here by now, but I still don't have it. What should I do?  Before getting in touch with us, please help us out by doing the following: 

  • Check your shipping confirmation email for any mistakes in the delivery address. 
  • Ask your local post office if they have your package. 
  • Stop by your neighbours in case the courier left the package with them.    

If you did find a mistake in your delivery address, we can send you a replacement order, once your original order is returned, but shipping will be at your own cost. 

How are your products made?  Products are handmade using high quality products and materials. In some instances we may work with reliable, high-quality clothing printers during periods of high demand.

How do I track my order?  If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at elevenangelsboutique@gmail.com.

I received a wrong/damaged product, what should I do?  We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at elevenangelsboutique@gmail.com within 7 days of receiving your item with photos of the  damaged product, your order number, and any other details you may have about your order.  We’ll get back to you with a resolution as soon as possible! 

Returns

What’s your return policy?  We offer returns within 14 days of receipt. Please see our refunds policy for more information.

Do you offer refunds?  We do. Please see our refunds policy for more information.  

Can I exchange an item for a different size/color?  At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabelled. If that’s the case, please let us know at elevenangelsboutique@gmail.com within 7 days after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!